1 reviews | Active since Dec 2016
Negligence results in the loss of life savings :(
<p>I have taken a life cover policy with Metropolitan Life since 1996 but got a shock of my life when I was told recently that there's no longer funds to claim due to a staffer's negligence. I'm been send from pillar to post when looking for answers. The sad thing is I'm now aensioner and my police which o have paid religiously was meant to help me right about now...</p>
Dear Ms. Madikwe
Thank you for raising your concerns with our office.
We always strive to serve all our clients well and regret to learn that you have had a poor client service experience.
There may be various reasons for money not being available on your policy at the moment, including legislative restrictions, which is not within Metropolitan's control.
One of our Client Care Assessors will investigate and contact you directly, in order to obtain more information from you to address all the facets of your complaint.
Kind regards
Aletta Clarence
Metropolitan Client Care
Tel: ***
Fax: ***
Email: ***
Dear Ms. Madikwe
Thank you for raising your concerns with our office.
We always strive to serve all our clients well and regret to learn that you have had a poor client service experience.
There may be various reasons for money not being available on your policy at the moment, including legislative restrictions, which is not within Metropolitan's control.
One of our Client Care Assessors will investigate and contact you directly, in order to obtain more information from you to address all the facets of your complaint.
Kind regards
Aletta Clarence
Metropolitan Client Care
Tel: ***
Fax: ***
Email: ***