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gugulethu M

1 reviews | Active since Jun 2018

01 Mar 2021, 21:18

Need urgent response to my request

I had two policies with Metropolitan a funeral cover and an investment however I had to dispute the funeral cover almost a year ago and remain with the investment. End of December 2020 and January 2021 Metropolitan debited for the funeral cover and ignored the investment I called them and left voice messages for them to get back to me but they didn't.Today I called and left voice messages and even dropped them an email but still no response. YES my investment is just a mere R270 but it matters to me and I'm afraid that it will be affected. This is a pathetic, poor and terrible service I'm receiving from Metropolitan. I wonder what will happen when I need to claim my investment when it matures. My name is Bongiwe Maseko contact number *** hope I will be assisted regarding the matter at hand.

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Replies (4)
Metropolitan Life
Metropolitan Life's reply01 Mar 2021, 21:44
Official
Dear Guguletu

We acknowledge receipt of your complaint on HelloPeter.

We regret to learn that yo have encountered challenges with your endowment policy.  

One of our Client Care Assessors will investigate and revert back to you as soon as possible.

Regards

Client Care Team


Metropolitan Life
Metropolitan Life's reply01 Mar 2021, 21:45
Official
Dear Guguletu

We acknowledge receipt of your complaint on HelloPeter.

We regret to learn that you have encountered challenges with your endowment policy.  

One of our Client Care Assessors will investigate and revert back to you as soon as possible.

Regards

Client Care Team


gM
gugulethu M's update02 Mar 2021, 20:30
Reviewer Update
I CANCELED THE FUNERAL POLICY THAT YOUR STILL REFERRING TO WITH THE FACE TO FACE AGENT AT SUN CITY RESORT. SADLY ENOUGH SHE WAS SO WORRIED ABOUT HER LOOSING SALES AND CHOSE NOT TO CANCEL THE POLICY... HENCE I CHOSE TO DISPUTE IT EVERY TIME YOU DEBIT ON IT. WHAT I'M CONCERNED ABOUT IS MY INVESTMENT POLICY PLAN THAT YOU HAVE NOT DEBITED ON FOR THE PAST 3 MONTHS. SINCE IT'S DIFFICULT TO DISTINGUISH BETWEEN THE TWO I WILL BE EXPECTING A Call ON ***.AFTER THE 7TH I KNOW I'M GOING TO GET AN EMAIL TELLING ME THAT MY INVESTMENT HAS LASPSED AND THAT IS ON YOU. MY NAME IS BONGIWE MASEKO AND I'M ANNOYED WITH YOUR PATHETIC SERVICE
Metropolitan Life
Metropolitan Life's reply02 Mar 2021, 21:28
Official
Dear Gugulethu

Thank you for your additional post.

We are still investigating your complaint and will be reverting back to you as soon as possible.

Regards

Client Care Team