My turn now...Pay my money!!!

Metropolitan you have kept my money for a very long time after I have made my policy paid up. I sent your documents twice, so please ensure payment by 12pm today! You are ****ing me off big time because every time I call in I get a different story from different people within the same organization which had the same training I assume. And when I ask to speak to a manager I am put on hold for 10minutes in the hope that I drop the call. Your service sucks! I will never do business with you again or recommend you.