1 reviews | Active since Jun 2017
My refund has not been paid it been 3weeks
Good day
Am Thembeka Mathabatha having difficulties with metropolitan life with the policy ***. Metropolitan suppose to pay all my premiums that was incorrect deducted since 2018.I was given offer letter to sign, for which I did that was on November 2020 and they requested my pay bank statement and copy of identity document. Since to date these nothing. I have been sending emails to the branch manager in Cape town dealing with my case with no tangible reason why my money has not been paid. Am really disappointed in their services because am being send up and down. Last email I got was 3 weeks back saying they couldn't process the payment! How can a refund take 3 weeks? I have been paying this policy for 28 months but when they have to refund it back its becoming a problem? Regards Mrs T Mathabatha ***
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our apologies for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our apologies for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care
We have sent you an email to try and obtain the policy number in question. The email however came back as undelivered. You have not provided any other contact details. Kindly forward the policy number in question directly to ***
Thank you
Client Care
We have sent you an email to try and obtain the policy number in question. The email however came back as undelivered. You have not provided any other contact details. Kindly forward the policy number in question directly to ***
Thank you
Client Care