My policy was terminated without my consent

My mother Irene Kholiso Qalinge joined Metropolitan Life in 1988 when she started working,she has been paying through Persal ever since she joined the Insurance she only made one claim in 2010 when our grandfather passed away and we continued to pay without hassles. On the 20th of July 2020 our grandmother Nowinile Qalinge passed away we forwarded our claim to Metropolitan Life and to our shock surprise, they told us that our policy has lapsed because we have not been paying and even the HR department at OR Tambo Memorial Hospital where my mother was working were also shocked as to how the payment was stopped without the consent of the beneficiary. I would like Hellopeter to investigate how my policy was terminated and if they find any irregularities assist me to make Metropolitan pay me what is due to me and also with the inconvenience That this evil deed has created during the loss of our loved one. Thank you Hellopeter for your assistance.