MM
Mthunzi M
1 reviews | Active since Jan 2022
18 Feb 2022, 15:51
My phone number is ***
I Mthunzi Mazibuko In January 2022 I canceled 2 policies that I have with metropolitan because of ********** or ***** that was taking place both policies my payslip show that they did go through, I even sent the required or relevant documents I even highlighted both policies that appear in my payslip for February, they refused to refund me they just told me that they were not able to refund me because the payment is not reflected on their side all I want is my money nothing more
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
18 Feb 2022, 16:42Dear Mthunzi
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered in obtaining your refunds.
Please be advised that Stop Order deductions take a month or two to activate or to cancel on your employer's payroll due to closing dates for compiling the magnetic tapes at our end and due to closing dates at your employer's end to implement these.
Similarly, we don't receive premiums from your employer individually or immediately. We receive one bulk payment for all Metropolitan policyholders in one payment and still need to distribute these payments in accordance with the payment schedule.
This in turn means that we may only receive and allocate a premium to your policy long after it has already been deducted from your salary.
We will allocate this complaint to a Client Care Assessor, who will keep checking when the February premiums are received and arrange for the urgent refund for you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered in obtaining your refunds.
Please be advised that Stop Order deductions take a month or two to activate or to cancel on your employer's payroll due to closing dates for compiling the magnetic tapes at our end and due to closing dates at your employer's end to implement these.
Similarly, we don't receive premiums from your employer individually or immediately. We receive one bulk payment for all Metropolitan policyholders in one payment and still need to distribute these payments in accordance with the payment schedule.
This in turn means that we may only receive and allocate a premium to your policy long after it has already been deducted from your salary.
We will allocate this complaint to a Client Care Assessor, who will keep checking when the February premiums are received and arrange for the urgent refund for you.
Regards
Client Care Team
Metropolitan Life's reply18 Feb 2022, 16:42
Official
Dear Mthunzi
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered in obtaining your refunds.
Please be advised that Stop Order deductions take a month or two to activate or to cancel on your employer's payroll due to closing dates for compiling the magnetic tapes at our end and due to closing dates at your employer's end to implement these.
Similarly, we don't receive premiums from your employer individually or immediately. We receive one bulk payment for all Metropolitan policyholders in one payment and still need to distribute these payments in accordance with the payment schedule.
This in turn means that we may only receive and allocate a premium to your policy long after it has already been deducted from your salary.
We will allocate this complaint to a Client Care Assessor, who will keep checking when the February premiums are received and arrange for the urgent refund for you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered in obtaining your refunds.
Please be advised that Stop Order deductions take a month or two to activate or to cancel on your employer's payroll due to closing dates for compiling the magnetic tapes at our end and due to closing dates at your employer's end to implement these.
Similarly, we don't receive premiums from your employer individually or immediately. We receive one bulk payment for all Metropolitan policyholders in one payment and still need to distribute these payments in accordance with the payment schedule.
This in turn means that we may only receive and allocate a premium to your policy long after it has already been deducted from your salary.
We will allocate this complaint to a Client Care Assessor, who will keep checking when the February premiums are received and arrange for the urgent refund for you.
Regards
Client Care Team
MM
Mthunzi M's updateReviewer Update
18 Feb 2022, 19:43I'm not expecting any exchange of words all I want is my refund for February because I sent payslip for February and I even highlighted to show you that both policies the one that I know and the ********** one deductions go through for the month of February 2022. You guys are so heartless I've been having this funeral policy the one that I know for more than 10 years, not the ********** one but now it is difficult to make a refund of one month. I'm not advising anyone who related to me to use your compony, your consultants are very rude Monday I called the consultant decided to drop the phone while we are talking. Please pay me my money and I will leave I did send a proof for deduction all I want is my refund that's all.
MM
Mthunzi M's update18 Feb 2022, 19:43
Reviewer Update
I'm not expecting any exchange of words all I want is my refund for February because I sent payslip for February and I even highlighted to show you that both policies the one that I know and the ********** one deductions go through for the month of February 2022. You guys are so heartless I've been having this funeral policy the one that I know for more than 10 years, not the ********** one but now it is difficult to make a refund of one month. I'm not advising anyone who related to me to use your compony, your consultants are very rude Monday I called the consultant decided to drop the phone while we are talking. Please pay me my money and I will leave I did send a proof for deduction all I want is my refund that's all.
Metropolitan Life's replyOfficial
21 Feb 2022, 09:36Dear Mthunzi
Thank you for your additional comments.
Our Assessor has been in contact with you and explained how Stop Order deductions work.
We don't received the payments from your employer exactly when it is deducted from your salary.
We cannot refund what we have not yet received.
Our Assessor advised that we will process your refunds, as soon as we receive the payment from your employer and allocate them to the policies.
Regards
Client Care Team
Thank you for your additional comments.
Our Assessor has been in contact with you and explained how Stop Order deductions work.
We don't received the payments from your employer exactly when it is deducted from your salary.
We cannot refund what we have not yet received.
Our Assessor advised that we will process your refunds, as soon as we receive the payment from your employer and allocate them to the policies.
Regards
Client Care Team
Metropolitan Life's reply21 Feb 2022, 09:36
Official
Dear Mthunzi
Thank you for your additional comments.
Our Assessor has been in contact with you and explained how Stop Order deductions work.
We don't received the payments from your employer exactly when it is deducted from your salary.
We cannot refund what we have not yet received.
Our Assessor advised that we will process your refunds, as soon as we receive the payment from your employer and allocate them to the policies.
Regards
Client Care Team
Thank you for your additional comments.
Our Assessor has been in contact with you and explained how Stop Order deductions work.
We don't received the payments from your employer exactly when it is deducted from your salary.
We cannot refund what we have not yet received.
Our Assessor advised that we will process your refunds, as soon as we receive the payment from your employer and allocate them to the policies.
Regards
Client Care Team