KN
Kgomotso N
1 reviews | Active since Jun 2022
05 Jun 2022, 09:50
My name is kgomotso Nconcoza. ***
I took a funeral policy with metropolitan and deducted from persal.after 10 to 16 of paying for the poliicy now they told me stories that the policy have arrears when i asked for cash back.They gave me different amount of arrears.To my knowledge the polic has lapsed but its still active as they are taking money policy no ***.I even lodge a complain with ombudsman but up to date theres no response
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Kgomotso N's updateReviewer Update
05 Jun 2022, 09:53I am asking for help
KN
Kgomotso N's update05 Jun 2022, 09:53
Reviewer Update
I am asking for help
Metropolitan Life's replyOfficial
06 Jun 2022, 15:29 Good day Kgomotso We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. Metropolitan cares about you and all our loyal clients and it was not our intention to make you feel the way you do. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards Client Care Team
Regards Client Care Team
Metropolitan Life's reply06 Jun 2022, 15:29
Official
Good day Kgomotso We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. Metropolitan cares about you and all our loyal clients and it was not our intention to make you feel the way you do. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards Client Care Team
Regards Client Care Team