MT
Mpho T
1 reviews | Active since Mar 2019
15 Jul 2021, 08:26
My mother had a poli...
My mother had a policy with them and usually she makes the follow up time to time and they usually also sand sms if there is unpaid premium but this time they decided to keep quite about it when we sand email to metropolitan life insurance they say the cover has lapsed I am disappointed on this company after so many years my mother paid this and now she is a pensioners with no cover that she thought it will be her decent way of her burial.
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Metropolitan Life's replyOfficial
15 Jul 2021, 09:26Dear Mpho
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that your mother's policy has lapsed.
Unfortunately the post did not contain your mothers policy number or details for us to trace it.
One of our Client Care Assessors will be in contact shortly to obtain more information from you, so that we may investigate and revert back to you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that your mother's policy has lapsed.
Unfortunately the post did not contain your mothers policy number or details for us to trace it.
One of our Client Care Assessors will be in contact shortly to obtain more information from you, so that we may investigate and revert back to you.
Regards
Client Care Team
Metropolitan Life's reply15 Jul 2021, 09:26
Official
Dear Mpho
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that your mother's policy has lapsed.
Unfortunately the post did not contain your mothers policy number or details for us to trace it.
One of our Client Care Assessors will be in contact shortly to obtain more information from you, so that we may investigate and revert back to you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that your mother's policy has lapsed.
Unfortunately the post did not contain your mothers policy number or details for us to trace it.
One of our Client Care Assessors will be in contact shortly to obtain more information from you, so that we may investigate and revert back to you.
Regards
Client Care Team