My money down the drain

Metropolitan does not have customer care. I have been with them since 2019. Having a life cover cover. There was a time where my bank account was nearly hacked and all my debit orders didn't go through. I asked them to call me several time, but they never did. Eventually when they called me, they were able to fix my funeral cover, and they said someone will call me to fix my life cover. I followed up as I was the one in need, asking them to call me. But they never did. Eventually they canceled my cover without notifying me, without any communication whatsoever. I even regret having a a funeral cover with them as this proves that I will suffer or my kids will suffer when they have to claim. I'm so disappointed in their service. All my money down the drain