my money back please

Last year I called in and spoke to your customer service ( Bongani Mamba) regarding my covid implication at work and since i was pregnant won't be able to continue till my return ,i was then advised that policy won't be cancelled ( educational plan investment ) only way is to take a payment holiday.

On my return to work 11th January I emailed to reinstate it and attached communication was emailed to me , to my surprise there is not even a full explanation. Nothing all Anthony Johnson said I need to pay outstanding payment from last year .

the service received from your customer client service is really unreasonable and pathetic, every month you are able to debit my account but when i require a service this is how i am treated ? i even logged a call on their website over a week to this day no feedback or call back.

i want my money back