Ms

4 weeks ago I came here and complained about an advisor who wrote a policy and included people which I don’t know,whereas I was supposed to be the only one covered .My money was deduct into my bank account which is so unfair to me .Metropolitan said they are running some investigations .I received feedback yesterday that they won’t refund my money because I approved the policy through my phone and truly speaking I did because I trusted the person who assisted me.I didn’t check anything as I was busy with work stuff .So metropolitan doesn’t even care whether I know those people or not.Please tell me further steps that I should take.I want my money