BR
Byron R

1 reviews | Active since Nov 2015

22 Sept 2023, 10:52

Mr Raynardt

my policy was R416.59 for me spouse and mother inlaw 186.34 and i have this policy since 2016 all fine then i get a call saying i can get a savings that will cost me nothing i say okay they send my new policy document its now R910 and i cant get hold this guy i speak so someone else he say it was a misrepresentation and he will have it refunded i see on my payslip im getting charged R910 again and for my son of 2 years old R466.34, i need someone to call me who can assist me

0
Replies (1)
Metropolitan Life
Metropolitan Life's reply22 Sept 2023, 11:03
Official
Dear Byron
 
 We acknowledge receipt of your complaint.
 
 As Metropolitan we strive in providing excellent service to all our clients.  We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.  
 Yours sincerely, Client Care Team 

Best regards,