MM
Melikhaya M
1 reviews | Active since May 2023
04 May 2023, 16:55
Momentum metropolita...
Momentum metropolitan life and financial services,now I joined Metropolitan life cover and I payed my premiums so I demand my policy documents they keep saying that my number is not been verified
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Metropolitan Life's replyOfficial
05 May 2023, 08:58Dear Melikhaya
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have encountered difficulties in retrieving your policy documentation.
If your contact details are up to date on your policy, you should be easily able to access our self-service capability to obtain your policy documents on whatsapp.
If however your contact details cannot be verified when our whatsapp service verifies your details against that which is on the policy documentation, you would need to first update your details on the plan and this can only be done by us taking you through the Client Identification process.
Regrettably your post did not contain sufficient information in order for us to trace the policy number you are referting to.
We will however arrange that one of our friendly Contact Center consultants reaches out to you to obtain the details from you to trace the policy, take you through the process and update your personal and/or contact details on your profile and send you the policy documentation again.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have encountered difficulties in retrieving your policy documentation.
If your contact details are up to date on your policy, you should be easily able to access our self-service capability to obtain your policy documents on whatsapp.
If however your contact details cannot be verified when our whatsapp service verifies your details against that which is on the policy documentation, you would need to first update your details on the plan and this can only be done by us taking you through the Client Identification process.
Regrettably your post did not contain sufficient information in order for us to trace the policy number you are referting to.
We will however arrange that one of our friendly Contact Center consultants reaches out to you to obtain the details from you to trace the policy, take you through the process and update your personal and/or contact details on your profile and send you the policy documentation again.
Regards
Client Care Team
Metropolitan Life's reply05 May 2023, 08:58
Official
Dear Melikhaya
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have encountered difficulties in retrieving your policy documentation.
If your contact details are up to date on your policy, you should be easily able to access our self-service capability to obtain your policy documents on whatsapp.
If however your contact details cannot be verified when our whatsapp service verifies your details against that which is on the policy documentation, you would need to first update your details on the plan and this can only be done by us taking you through the Client Identification process.
Regrettably your post did not contain sufficient information in order for us to trace the policy number you are referting to.
We will however arrange that one of our friendly Contact Center consultants reaches out to you to obtain the details from you to trace the policy, take you through the process and update your personal and/or contact details on your profile and send you the policy documentation again.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have encountered difficulties in retrieving your policy documentation.
If your contact details are up to date on your policy, you should be easily able to access our self-service capability to obtain your policy documents on whatsapp.
If however your contact details cannot be verified when our whatsapp service verifies your details against that which is on the policy documentation, you would need to first update your details on the plan and this can only be done by us taking you through the Client Identification process.
Regrettably your post did not contain sufficient information in order for us to trace the policy number you are referting to.
We will however arrange that one of our friendly Contact Center consultants reaches out to you to obtain the details from you to trace the policy, take you through the process and update your personal and/or contact details on your profile and send you the policy documentation again.
Regards
Client Care Team