NS
Ntombenhle S
1 reviews | Active since Oct 2010
05 Jun 2024, 10:54
Momentum Living Life Facility dilemma
I took a Momentum Living Life Facility in 2009 and have been paying premiums every month for the past 14 years. This year in February i changed a bank account and was trying to update my banking details with Momentum and it turned out that theere is no record of the policy with them. I have been calling and calling to no avail, the consultants would promise to investigate and call back, but nothing. I am very concerned and frustrated that I would pay for years and no one knows about the policy. Plese may someone from Momentum tell me what's going on please
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Metropolitan Life's replyOfficial
05 Jun 2024, 17:29Dear Ntombenhle
We acknowledge receipt of your complaint on Hellopeter.
Please be advised that after Momentum and Metropolitan’s merger in 2010, the company consolidated business where product offerings overlapped. As such, Momentum took over the administration of our Metropolitan Odyssey product range and we took over the administration of the Momentum Aspire book, of which the Momentum Living Life Facility is one of the 13 products.
The terms and conditions of your contract remain unaffected by the merger and Momentum is still the underwriter of your product.
It is only the administration venue that has changed - as of 26 March 2013 your Momentum Living Life Facility is administered at Metropolitan’s Head Office in Bellville.
- The contact details remained the same as on your policy documentation for the most part:
- all calls and emails have been routed to our Client Services Contact Centre
- only the fax number changed to ***
We have arranged that one of our Client Service consultants call you, to take you through the client verification process and update your contact details as well as your bank account details and make arrangements as to when to recover the unpaid premium to keep your policy active.
Regards
Client Care Team
Regards
Client Care Team
Metropolitan Life's reply05 Jun 2024, 17:29
Official
Dear Ntombenhle
We acknowledge receipt of your complaint on Hellopeter.
Please be advised that after Momentum and Metropolitan’s merger in 2010, the company consolidated business where product offerings overlapped. As such, Momentum took over the administration of our Metropolitan Odyssey product range and we took over the administration of the Momentum Aspire book, of which the Momentum Living Life Facility is one of the 13 products.
The terms and conditions of your contract remain unaffected by the merger and Momentum is still the underwriter of your product.
It is only the administration venue that has changed - as of 26 March 2013 your Momentum Living Life Facility is administered at Metropolitan’s Head Office in Bellville.
- The contact details remained the same as on your policy documentation for the most part:
- all calls and emails have been routed to our Client Services Contact Centre
- only the fax number changed to ***
We have arranged that one of our Client Service consultants call you, to take you through the client verification process and update your contact details as well as your bank account details and make arrangements as to when to recover the unpaid premium to keep your policy active.
Regards
Client Care Team
Regards
Client Care Team