1 reviews | Active since Sept 2023
mk ndyebi and metropolitan
My name is Malibongwe Ndyebi and residing in Capetown and employed by the City of Capetown, contactable through ***. I took a funeral policy for my family in June 2023 with Metropolitan. The terms of the policy indicate that I am entitled to cancelation and full refund within 30 days of the policy coming into effect. I phoned their call centre and cancelled and requested the refund as per their policy. I was sent from pillar to post by the company regarding the refund to an extent that I ended up leaving the R1325 for the moth of July. To make matters worse they continued with that deduction from my salary in August again, and will probably do the same this September payrun.
I have paper trail and sms regarding that cancellation and have proof of the emails that I have sent to Metropolitan at my disposal.
I hereby request your assistance in resolving my complaint against Metropolitan Insurance. The policy number in question is POLICY NO:***
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of the delays you have encountered with your cancellation and refund. Please accept our sincere apology for any inconvenience caused.
Please be advised that a Stop Order deduction takes about two months to start/stop or change on your salary. This is because we have closing dates for compiling magnetic tapes that we present to your employer and also due to closing dates your employer has on their payroll run, to implement these magnetic tape deductions.
This being said, one of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of the delays you have encountered with your cancellation and refund. Please accept our sincere apology for any inconvenience caused.
Please be advised that a Stop Order deduction takes about two months to start/stop or change on your salary. This is because we have closing dates for compiling magnetic tapes that we present to your employer and also due to closing dates your employer has on their payroll run, to implement these magnetic tape deductions.
This being said, one of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team