SN
Sbongile N
1 reviews | Active since Oct 2014
06 Feb 2025, 13:15
Misleading consultants
I received a call today from Mutshidzi Mutsinyalo for the addition of cash back policy but only to find out that he has created a new policy with same beenfits but higher premium and he didnt disclose the information with me and **** that my previous policy which is Get up step up has been discontinued. current policy that he made doesnt even have yearly increments Metropolitan has ****s as consultants who are just in a hurry to make sales. I want my policy re instated and the one created today to be immediately cancelled
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Metropolitan Life's replyOfficial
06 Feb 2025, 19:23Dear Sbongile
We acknowledge receipt of your complaint on HelloPeter.
We confirm that our GetUp channel has been discontinued, but we continue to service the GetUp issued policies that remain active in our books.
One of our Escalation Specialists will investigate and revert back to you shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We confirm that our GetUp channel has been discontinued, but we continue to service the GetUp issued policies that remain active in our books.
One of our Escalation Specialists will investigate and revert back to you shortly.
Regards
Client Care Team
Metropolitan Life's reply06 Feb 2025, 19:23
Official
Dear Sbongile
We acknowledge receipt of your complaint on HelloPeter.
We confirm that our GetUp channel has been discontinued, but we continue to service the GetUp issued policies that remain active in our books.
One of our Escalation Specialists will investigate and revert back to you shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We confirm that our GetUp channel has been discontinued, but we continue to service the GetUp issued policies that remain active in our books.
One of our Escalation Specialists will investigate and revert back to you shortly.
Regards
Client Care Team