Misinformed

On the 23rd of December, I accompanied my niece to the head office at Parc de Carp as she was namely a beneficiary listed on a future builder savings plan of her late grandmother and while we were assisted in branch and she was advised that the funds will be in this week. To her dismay she was advised by the call centre that these claims take up to two weeks to process mind you this child is attending matric 2026 and the schools itinerary is long and costly was she advised the first time of the two week turn around other arrangements could've been made now she committed to educational financial obligations that she cannot keep up due to the misinformation