1 reviews | Active since Sept 2021
Metropolitan,The silent treatment.
My mother,has been a client with metropolitan life since the 1960s.She suffered from cognitive problem and serious health challenges which lead to her death in June.During her illness she failed to pay her premiums for 3/4 months as it was cash payments(direct deposits)once her health improved she managed to pay the cover again, note had we known we would have converted it to a debit order.I submitted a claim and with a one liner they rejected it,once I requested more information regarding policy details(as we couldn’t find any documents relating to the policy)original agreement and deposit she made after the policy lapsed,the silence began.it’s been a week now and I still have not heard anything from them after multiple queries.Will refund the premium she’s been paying after the policy lapsed?will they send me a copy of the agreement to read the terms and conditions ?I guess I will never know.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mother's passing. Our sincere condolences go out to you and your family during this difficult time.
We regret to learn of the difficulties you have encountered with the claim.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Kind regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mother's passing. Our sincere condolences go out to you and your family during this difficult time.
We regret to learn of the difficulties you have encountered with the claim.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Kind regards
Client Care Team
She explained everything in detail with patience and even assisted with identifying another policy that my late mother had which I was not aware of. The grieving process can now start. The complain has been resolved to my satisfaction.
The agent that handled the initial claim can learn a lot form Beverly K.
Thanks,
She explained everything in detail with patience and even assisted with identifying another policy that my late mother had which I was not aware of. The grieving process can now start. The complain has been resolved to my satisfaction.
The agent that handled the initial claim can learn a lot form Beverly K.
Thanks,
Regards
Client care Teams
Regards
Client care Teams