MR
Mokgadi R
1 reviews | Active since Nov 2019
09 Mar 2025, 19:11
Metropolitan...so disappointing
I'be had a retirement policy with metropolitan since 2010. To date it has accumulated close to R70000. Last year I took out about R6000 when the two pot system was introduced. I have been struggling this year to get an answer as to how much my savings are currently. It seems the consultants are not as clued up about the system as they should be. It's really disappointing not to get a clear answer . Please assist.
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Metropolitan Life's replyOfficial
10 Mar 2025, 12:53Dear Mokgadi
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have not received the answers you were looking for yet.
You are welcome to try our self-service option by loading ***on your Whatsapp and start the conversation by saying "Hi" and following the self-service options to obtain your policy information digitally.
That being said, one of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have not received the answers you were looking for yet.
You are welcome to try our self-service option by loading ***on your Whatsapp and start the conversation by saying "Hi" and following the self-service options to obtain your policy information digitally.
That being said, one of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply10 Mar 2025, 12:53
Official
Dear Mokgadi
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have not received the answers you were looking for yet.
You are welcome to try our self-service option by loading ***on your Whatsapp and start the conversation by saying "Hi" and following the self-service options to obtain your policy information digitally.
That being said, one of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have not received the answers you were looking for yet.
You are welcome to try our self-service option by loading ***on your Whatsapp and start the conversation by saying "Hi" and following the self-service options to obtain your policy information digitally.
That being said, one of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team