NM
Nolubabalo M
1 reviews | Active since Jul 2022
23 Oct 2022, 03:24
Metropolitan's poor servive
Have been struggling with metropolitan, my mother submitted a claim after my father passed away due to a car accident, he had savings with them. We were asked for blood tests for a person who died on the scene. On Monday the 10/10/2022 they called to say they are processing the claim and they want his tax number, I have it to them and after that they are quiet. I tried to do a follow-up with no luck. Very poor service
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Metropolitan Life's replyOfficial
24 Oct 2022, 09:22Dear Nolubabalo
We acknowledge receipt of your complaint.
We regret to learn of your father's passing and the subsequent delay with his claim.
Unfortunately the post did not contain enough details for us to trace the policy you are referring to.
One of our Client Care Assessors will reach out to you to obtain more information in order for us to investigate and revert back to you in this regard.
Regards
Client Care Team
We acknowledge receipt of your complaint.
We regret to learn of your father's passing and the subsequent delay with his claim.
Unfortunately the post did not contain enough details for us to trace the policy you are referring to.
One of our Client Care Assessors will reach out to you to obtain more information in order for us to investigate and revert back to you in this regard.
Regards
Client Care Team
Metropolitan Life's reply24 Oct 2022, 09:22
Official
Dear Nolubabalo
We acknowledge receipt of your complaint.
We regret to learn of your father's passing and the subsequent delay with his claim.
Unfortunately the post did not contain enough details for us to trace the policy you are referring to.
One of our Client Care Assessors will reach out to you to obtain more information in order for us to investigate and revert back to you in this regard.
Regards
Client Care Team
We acknowledge receipt of your complaint.
We regret to learn of your father's passing and the subsequent delay with his claim.
Unfortunately the post did not contain enough details for us to trace the policy you are referring to.
One of our Client Care Assessors will reach out to you to obtain more information in order for us to investigate and revert back to you in this regard.
Regards
Client Care Team