Metropolitans Failure to provide feedback to its client

I don't know what is wrong with this Insurance Company or even if they know what an Insurance Company is.

Metropolitan is against its clients and not for solving their needs. We urgently required their assistance since we could not get any help from their Call Centre Agents and the Branch at Vryburg where the policy was sold was a complete disaster. They have a sign in the store that says "welcome, No Mask No Service" define Irony when most their staff walk in and out of the store with No Masks on during the third wave of Covid 19!! The staff there don't even know who their managers are nor what a policy schedule is! The Metropolitan call center is equally unhelpful even worse than that branch.

I am glad that the service they should have provided to us in the first place will now be heard by the Long Term Insurance Ombudsman. I would advise everyone I know to stay away from Metropolitan least you become a statistic of poor service