DB
Delicia B
1 reviews | Active since Jul 2021
16 Feb 2023, 15:39
metropolitans BAD SERVICE
i would love to give them a 0 rating they really have very bad service my sister died in december 2020 already they send sms to the deceased number finally in 2022 october they got a hold of me and i send through the paper work the guy who was a signed to the policy he confirmed that he got all the papers when i phoned again there is nothing done yet after october the other thing is why do you have beneficiries on your policies if you have to even tell them what your salary level is if you are a beneficiry and they asking all these questions about what you do why do you need the money
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Metropolitan Life's replyOfficial
16 Feb 2023, 18:37Dear Delicia
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about the delays surrounding the claim on your sister's policy.
Please be advised that claims on Retirement Annuities do take much longer than claims on individual life policies and funeral policies.
This is because Retirement Annuities fall under the provisions of two pieces of legislation (the Pension Funds Act and the Income Tax Act), whereas individual life policies fall under the provisions of the Long Term Insurance Ac t.
As such, a mere nomination of a "beneficiary" is not enough to distribute the proceeds of the policy. Under Section 37c of the Pension Funds Act it is necessary for us to distribute the proceeds of a Retirement Annuity Policy to the legal and financial dependents of a policy owner.
Sometimes it takes long to trace these relatives and we require different information from the nominees/dependents to determine their level of dependency, which ultimately guides the Board of Trustees in their decision on how to distribute the proceeds.
Requirements from nominees/dependents might include, but is not necessarily limited to the following:
This being said, one of our Client Care Assessors will investigate and revert back to you as soon as possible regarding the claim on your sister's policy.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about the delays surrounding the claim on your sister's policy.
Please be advised that claims on Retirement Annuities do take much longer than claims on individual life policies and funeral policies.
This is because Retirement Annuities fall under the provisions of two pieces of legislation (the Pension Funds Act and the Income Tax Act), whereas individual life policies fall under the provisions of the Long Term Insurance Ac t.
As such, a mere nomination of a "beneficiary" is not enough to distribute the proceeds of the policy. Under Section 37c of the Pension Funds Act it is necessary for us to distribute the proceeds of a Retirement Annuity Policy to the legal and financial dependents of a policy owner.
Sometimes it takes long to trace these relatives and we require different information from the nominees/dependents to determine their level of dependency, which ultimately guides the Board of Trustees in their decision on how to distribute the proceeds.
Requirements from nominees/dependents might include, but is not necessarily limited to the following:
- Tax number of deceased
- Clear Salary statement of the deceased
- Sworn affidavits of the "beneficiaries" stating the relationship between them and the deceased, as well as the financial dependency on the deceased and if they were living together with the deceased until date of death
- Occupation of the "Beneficiaries"
- Last Will & Testament of the deceased (if applicable)
- Letter from pension fund stating who received the pension fund money
This being said, one of our Client Care Assessors will investigate and revert back to you as soon as possible regarding the claim on your sister's policy.
Regards
Client Care Team
Metropolitan Life's reply16 Feb 2023, 18:37
Official
Dear Delicia
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about the delays surrounding the claim on your sister's policy.
Please be advised that claims on Retirement Annuities do take much longer than claims on individual life policies and funeral policies.
This is because Retirement Annuities fall under the provisions of two pieces of legislation (the Pension Funds Act and the Income Tax Act), whereas individual life policies fall under the provisions of the Long Term Insurance Ac t.
As such, a mere nomination of a "beneficiary" is not enough to distribute the proceeds of the policy. Under Section 37c of the Pension Funds Act it is necessary for us to distribute the proceeds of a Retirement Annuity Policy to the legal and financial dependents of a policy owner.
Sometimes it takes long to trace these relatives and we require different information from the nominees/dependents to determine their level of dependency, which ultimately guides the Board of Trustees in their decision on how to distribute the proceeds.
Requirements from nominees/dependents might include, but is not necessarily limited to the following:
This being said, one of our Client Care Assessors will investigate and revert back to you as soon as possible regarding the claim on your sister's policy.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about the delays surrounding the claim on your sister's policy.
Please be advised that claims on Retirement Annuities do take much longer than claims on individual life policies and funeral policies.
This is because Retirement Annuities fall under the provisions of two pieces of legislation (the Pension Funds Act and the Income Tax Act), whereas individual life policies fall under the provisions of the Long Term Insurance Ac t.
As such, a mere nomination of a "beneficiary" is not enough to distribute the proceeds of the policy. Under Section 37c of the Pension Funds Act it is necessary for us to distribute the proceeds of a Retirement Annuity Policy to the legal and financial dependents of a policy owner.
Sometimes it takes long to trace these relatives and we require different information from the nominees/dependents to determine their level of dependency, which ultimately guides the Board of Trustees in their decision on how to distribute the proceeds.
Requirements from nominees/dependents might include, but is not necessarily limited to the following:
- Tax number of deceased
- Clear Salary statement of the deceased
- Sworn affidavits of the "beneficiaries" stating the relationship between them and the deceased, as well as the financial dependency on the deceased and if they were living together with the deceased until date of death
- Occupation of the "Beneficiaries"
- Last Will & Testament of the deceased (if applicable)
- Letter from pension fund stating who received the pension fund money
This being said, one of our Client Care Assessors will investigate and revert back to you as soon as possible regarding the claim on your sister's policy.
Regards
Client Care Team