NQ
Noluthando Q
1 reviews | Active since Mar 2022
07 Mar 2022, 16:21
Metropolitan Wynberg. Failure to pay out a claim and no communication as promised.
We recently lost a family member and went to claim at their office and we were told the cover amounts. We were given a letter of authority to take to courts before pay out as there was no beneficiary. All went well at court and on the day of the pay out we were given run arounds and promised by Claims Manager of the office in Wynberg (western cape) Major Sodinga that he will sort it out and make sure we get the payout, till thi55s day we have never had from the gentleman. We then escalated the matter to his Manager Ms L Schmidt via email and still no word from her.
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Metropolitan Life's replyOfficial
07 Mar 2022, 17:10Dear Noluthando
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. Please accept our condolences during this time of mourning.
We regret to learn of the delays with the claim and poor service experience. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will be in contact with you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
Metropolitan Life's reply07 Mar 2022, 17:10
Official
Dear Noluthando
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. Please accept our condolences during this time of mourning.
We regret to learn of the delays with the claim and poor service experience. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will be in contact with you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team