Metropolitan Worst Admin!!!!
Funeral benefit payout...it took them 2 weeks to pay where I had been nominated beneficiary. On another policy where I was not nominated, they requested the usual documents plus a receipt from funeral home. I sent 2 weeks ago. I have received an sms requesting banking details of the funeral home!!! What for, I have no idea. They don't call, just sms's which their call centre agents don't understand. Yohhhh! I'm so irritated!!!
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Metropolitan Life's replyOfficial
17 Sept 2021, 14:56Dear Nolwazi
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. please accept our condolences during this time of mourning.
We regret to learn of the delays with processing of the claim. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. please accept our condolences during this time of mourning.
We regret to learn of the delays with processing of the claim. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
Metropolitan Life's reply17 Sept 2021, 14:56
Official
Dear Nolwazi
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. please accept our condolences during this time of mourning.
We regret to learn of the delays with processing of the claim. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. please accept our condolences during this time of mourning.
We regret to learn of the delays with processing of the claim. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team