Metropolitan with ridiculous requirements and Frustrating processes

Item: Metropolitan Life
Rating: 1
Author: lshabangu L

I have a retirement policy with Metropolitan. I initiated a surrender process on 05/10/2018 but all I am confronted with is nothing but riduculous requirements & frustrating processes. They requested for additional documents via sms but not all the message came through. I ony find out now through client service consultant - Communication is also ridiculous.

I am Glad I am parting ways with them - Other insurance companies does not put you through this pain to surrender your policy.

Helpful (0)

Replies (5)

lshabangu L's updateReviewer Update

10 Oct 2018, 13:22

Policy Number : ********** 951

lshabangu L's update10 Oct 2018, 13:22

Reviewer Update

Policy Number : ********** 951

Metropolitan Life's replyOfficial

10 Oct 2018, 16:03

Dear Client

We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We apologize for any poor service received thus far. Kindly send an email to *** providing your policy number and id number as we are unable to view this information on this site.

Kind Regards

Yours Sincerely

Client Care Team

Metropolitan Life's reply10 Oct 2018, 16:03

Official

Dear Client

Kind Regards

Yours Sincerely

Client Care Team

lshabangu L's updateReviewer Update

10 Oct 2018, 16:22

Good day, I have sent the email ..

lshabangu L's update10 Oct 2018, 16:22

Reviewer Update

Good day, I have sent the email ..

lshabangu L's updateReviewer Update

11 Oct 2018, 14:50

I really appreciate the amazing speed at which this query was dealt with. I received updates advising me of the progress. Thank you ..

lshabangu L's update11 Oct 2018, 14:50

Reviewer Update

I really appreciate the amazing speed at which this query was dealt with. I received updates advising me of the progress. Thank you ..

Metropolitan Life's replyOfficial

11 Oct 2018, 15:00

Only a pleasure, Ms Shabangu.

Metropolitan Life's reply11 Oct 2018, 15:00

Official

Only a pleasure, Ms Shabangu.