Metropolitan - Very poor Service - Funeral Policy

Very poor service with a funeral policy. Due to an *********** Metropolitan staff member, the policy did not pay out in time as promised and we had to borrow money to cover the funeral. Today is 6 July 2023 and 4 days after the funeral and they still haven't paid out the policy, they now want proof of payment before they pay out the policy. Metropolitan made a mistake and now we have to suffer because of their mistake. Very very poor service in a time of need. Watch before thinking of signing up with them, they are just worried about money and have ZERO care about clients and their well-being.