SM
Senamile M
1 reviews | Active since May 2018
21 Aug 2019, 22:20
Metropolitan unpaid claim of deceased
My husband currently invested with metropolitan in 2002 up until 2018 which is the year that he was late , I then claimed for he’s retirement as I am the legal spouse and submitted all the required documents but they have not paid back anything instead every time I call them they require new documents and it has been 10 months and they still giving me hassles please assist
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Replies (4)
Metropolitan Life's replyOfficial
22 Aug 2019, 07:22Dear Senamile
We acknowledge receipt of your complaint. We regret to hear of your dissatisfaction.
Unfortunately Retirement Annuity proceeds is subject to the Income Tax Act as well as the Pension Funds Act.
This means we have to ensure we distribute proceeds to the deceased's financial dependents and adhere to the Income Tax Act at the same time.
The above legislation, particularly the Pension Funds Act impose specific duties on an Insurer to ensure that proceeds of a Retirement product reaches the lawful financial dependents of the deceased.
Regrettably this necessitates several more steps in the claim assessment process than an ordinary life cover or funeral cover policy would need.
We will escalate your complaint to our Retirement Annuity claim assessors, who will be in contact with you.
Regards
Client Care Team
We acknowledge receipt of your complaint. We regret to hear of your dissatisfaction.
Unfortunately Retirement Annuity proceeds is subject to the Income Tax Act as well as the Pension Funds Act.
This means we have to ensure we distribute proceeds to the deceased's financial dependents and adhere to the Income Tax Act at the same time.
The above legislation, particularly the Pension Funds Act impose specific duties on an Insurer to ensure that proceeds of a Retirement product reaches the lawful financial dependents of the deceased.
Regrettably this necessitates several more steps in the claim assessment process than an ordinary life cover or funeral cover policy would need.
We will escalate your complaint to our Retirement Annuity claim assessors, who will be in contact with you.
Regards
Client Care Team
Metropolitan Life's reply22 Aug 2019, 07:22
Official
Dear Senamile
We acknowledge receipt of your complaint. We regret to hear of your dissatisfaction.
Unfortunately Retirement Annuity proceeds is subject to the Income Tax Act as well as the Pension Funds Act.
This means we have to ensure we distribute proceeds to the deceased's financial dependents and adhere to the Income Tax Act at the same time.
The above legislation, particularly the Pension Funds Act impose specific duties on an Insurer to ensure that proceeds of a Retirement product reaches the lawful financial dependents of the deceased.
Regrettably this necessitates several more steps in the claim assessment process than an ordinary life cover or funeral cover policy would need.
We will escalate your complaint to our Retirement Annuity claim assessors, who will be in contact with you.
Regards
Client Care Team
We acknowledge receipt of your complaint. We regret to hear of your dissatisfaction.
Unfortunately Retirement Annuity proceeds is subject to the Income Tax Act as well as the Pension Funds Act.
This means we have to ensure we distribute proceeds to the deceased's financial dependents and adhere to the Income Tax Act at the same time.
The above legislation, particularly the Pension Funds Act impose specific duties on an Insurer to ensure that proceeds of a Retirement product reaches the lawful financial dependents of the deceased.
Regrettably this necessitates several more steps in the claim assessment process than an ordinary life cover or funeral cover policy would need.
We will escalate your complaint to our Retirement Annuity claim assessors, who will be in contact with you.
Regards
Client Care Team
SM
Senamile M's updateReviewer Update
22 Aug 2019, 09:40I am fully aware of the proceedings that come with the Retirement Annuity ,but your Company is fully aware about all the dependents of which are entitled and they told me that it shall be processed soon but every time when I do check ups on how far the claim is I get assigned to having to resend new and different documents all the time and that has been the only thing which is unproductive for my time for the past 10 months.You can be quoting all the legislation but what about the ones that I am subjected to .Joining was easy but now paying back what is entitled to me,even after I have sent the documents I don’t even receive feedback on what’s the feedback.
SM
Senamile M's update22 Aug 2019, 09:40
Reviewer Update
I am fully aware of the proceedings that come with the Retirement Annuity ,but your Company is fully aware about all the dependents of which are entitled and they told me that it shall be processed soon but every time when I do check ups on how far the claim is I get assigned to having to resend new and different documents all the time and that has been the only thing which is unproductive for my time for the past 10 months.You can be quoting all the legislation but what about the ones that I am subjected to .Joining was easy but now paying back what is entitled to me,even after I have sent the documents I don’t even receive feedback on what’s the feedback.
Metropolitan Life's replyOfficial
22 Aug 2019, 10:38Dear Senamile
Thank you for your additional post.
We cannot make a board resolution about the distribution of the proceeds unless we have fully investigated and established the level of dependency of all the financial dependents who are claiming the proceeds.
Unfortunately there are some matters that still need clarification regarding the claim. We are not at liberty to discuss the details on a social media platform and our claims assessor will correspond with you directly.
Regards
Client Care Team
Thank you for your additional post.
We cannot make a board resolution about the distribution of the proceeds unless we have fully investigated and established the level of dependency of all the financial dependents who are claiming the proceeds.
Unfortunately there are some matters that still need clarification regarding the claim. We are not at liberty to discuss the details on a social media platform and our claims assessor will correspond with you directly.
Regards
Client Care Team
Metropolitan Life's reply22 Aug 2019, 10:38
Official
Dear Senamile
Thank you for your additional post.
We cannot make a board resolution about the distribution of the proceeds unless we have fully investigated and established the level of dependency of all the financial dependents who are claiming the proceeds.
Unfortunately there are some matters that still need clarification regarding the claim. We are not at liberty to discuss the details on a social media platform and our claims assessor will correspond with you directly.
Regards
Client Care Team
Thank you for your additional post.
We cannot make a board resolution about the distribution of the proceeds unless we have fully investigated and established the level of dependency of all the financial dependents who are claiming the proceeds.
Unfortunately there are some matters that still need clarification regarding the claim. We are not at liberty to discuss the details on a social media platform and our claims assessor will correspond with you directly.
Regards
Client Care Team
Metropolitan Life's replyOfficial
22 Aug 2019, 14:35Dear Senamile
Thank you for your additional post.
We have forwarded the whole of your complaint to our Section 37C Claims Assessors.
They do have your telephone and email contact details and will be in contact as soon as possible.
Regards
Client Care TEam.
Thank you for your additional post.
We have forwarded the whole of your complaint to our Section 37C Claims Assessors.
They do have your telephone and email contact details and will be in contact as soon as possible.
Regards
Client Care TEam.
Metropolitan Life's reply22 Aug 2019, 14:35
Official
Dear Senamile
Thank you for your additional post.
We have forwarded the whole of your complaint to our Section 37C Claims Assessors.
They do have your telephone and email contact details and will be in contact as soon as possible.
Regards
Client Care TEam.
Thank you for your additional post.
We have forwarded the whole of your complaint to our Section 37C Claims Assessors.
They do have your telephone and email contact details and will be in contact as soon as possible.
Regards
Client Care TEam.