TK
Thando K
1 reviews | Active since Nov 2021
09 Apr 2024, 08:42
Metropolitan treat us like ****
Metropolitan really take us like their **** toilets. I was told just last week that when you claim after all the documents needed are submitted it takes 5working days to get your money. i am being sent from piller to poster now, im am told about forensics that will ake more than a week. This is ***. yesteday i was told they are waiting for the hospital to confirm my admission date and discharge, now the hospital confirmed im told it will take a week. i need my money please. metropolitan keeps cahnging their claiming rules every week and still not update thiet clients. i need my money as of today please it is more than 5days and all the neccessary documents have been submitted and the hospital confirmed. What the **** should i wait for a week for now. peas can i get my money as of today. If the company is loosing money then stop selling your product to us instead of doing all this ******* to us. Can i get my money today as you have all the documents i dont need stories. i was told in black and white that it take 3 to 5 working days now ts day 6 can i get my money no stories.
Helpful (0)
Replies (7)0
Replies (7)
Metropolitan Life's replyOfficial
09 Apr 2024, 09:27Dear Thando
We acknowledge receipt of your complaint on HelloPeter.
One of our Escalations Specialists has already escalated your complaint.
Please be advised that our turnaround time for normal claim processes. In some instances, we do need to request additional validations to assess the claim. In such instance it is difficult to meet the turnaround time as we have to rely on external 3rd parties co-operation. We often enlist the assistance of our Forensics team to liaise with these 3rd parties in the field in order to obtain the information for these validations.
Our Escalation Specialist will be in touch as soon as we hear back from them.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
One of our Escalations Specialists has already escalated your complaint.
Please be advised that our turnaround time for normal claim processes. In some instances, we do need to request additional validations to assess the claim. In such instance it is difficult to meet the turnaround time as we have to rely on external 3rd parties co-operation. We often enlist the assistance of our Forensics team to liaise with these 3rd parties in the field in order to obtain the information for these validations.
Our Escalation Specialist will be in touch as soon as we hear back from them.
Regards
Client Care Team
Metropolitan Life's reply09 Apr 2024, 09:27
Official
Dear Thando
We acknowledge receipt of your complaint on HelloPeter.
One of our Escalations Specialists has already escalated your complaint.
Please be advised that our turnaround time for normal claim processes. In some instances, we do need to request additional validations to assess the claim. In such instance it is difficult to meet the turnaround time as we have to rely on external 3rd parties co-operation. We often enlist the assistance of our Forensics team to liaise with these 3rd parties in the field in order to obtain the information for these validations.
Our Escalation Specialist will be in touch as soon as we hear back from them.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
One of our Escalations Specialists has already escalated your complaint.
Please be advised that our turnaround time for normal claim processes. In some instances, we do need to request additional validations to assess the claim. In such instance it is difficult to meet the turnaround time as we have to rely on external 3rd parties co-operation. We often enlist the assistance of our Forensics team to liaise with these 3rd parties in the field in order to obtain the information for these validations.
Our Escalation Specialist will be in touch as soon as we hear back from them.
Regards
Client Care Team
TK
Thando K's updateReviewer Update
09 Apr 2024, 09:30All the info they wanted the hospital sent, i need my money please
TK
Thando K's update09 Apr 2024, 09:30
Reviewer Update
All the info they wanted the hospital sent, i need my money please
TK
Thando K's updateReviewer Update
09 Apr 2024, 09:49What else are you looking for because i was advised your forensic is waiting for the hospital to confirm the admission and discharge date so they can payout, and they did get that from the hospital , y'all are looking for excuses not to pay the money. Arggg i just want my money what is it that they are looking for? for plus minus a week. Please send my money and stop looking for excuses not to pay.
TK
Thando K's update09 Apr 2024, 09:49
Reviewer Update
What else are you looking for because i was advised your forensic is waiting for the hospital to confirm the admission and discharge date so they can payout, and they did get that from the hospital , y'all are looking for excuses not to pay the money. Arggg i just want my money what is it that they are looking for? for plus minus a week. Please send my money and stop looking for excuses not to pay.
TK
Thando K's updateReviewer Update
09 Apr 2024, 09:53 This is the e-mail received, now all the info is confirmed and there is still stories. metropolitan just say if we must cancel the policies coz this is pure ******* now. read email below from you guys.
Good Day T Fanqa I am only working on one of your claims and we first must refer it to our Forensics department for investigation as admission and discharge was at Akeso Clinic. Only after they confirm admission and discharge at Akeso Clinic then can we continue with the claim payment. Regards T Baard
Good Day T Fanqa I am only working on one of your claims and we first must refer it to our Forensics department for investigation as admission and discharge was at Akeso Clinic. Only after they confirm admission and discharge at Akeso Clinic then can we continue with the claim payment. Regards T Baard
TK
Thando K's update09 Apr 2024, 09:53
Reviewer Update
This is the e-mail received, now all the info is confirmed and there is still stories. metropolitan just say if we must cancel the policies coz this is pure ******* now. read email below from you guys.
Good Day T Fanqa I am only working on one of your claims and we first must refer it to our Forensics department for investigation as admission and discharge was at Akeso Clinic. Only after they confirm admission and discharge at Akeso Clinic then can we continue with the claim payment. Regards T Baard
Good Day T Fanqa I am only working on one of your claims and we first must refer it to our Forensics department for investigation as admission and discharge was at Akeso Clinic. Only after they confirm admission and discharge at Akeso Clinic then can we continue with the claim payment. Regards T Baard
Metropolitan Life's replyOfficial
09 Apr 2024, 11:04Dear Thando
Thank you for your additional comments, the content of which is noted.
We are still busy investigating your complaint and will reach out to you directly as soon as possible.
Kind Regards
Client Care Team
Thank you for your additional comments, the content of which is noted.
We are still busy investigating your complaint and will reach out to you directly as soon as possible.
Kind Regards
Client Care Team
Metropolitan Life's reply09 Apr 2024, 11:04
Official
Dear Thando
Thank you for your additional comments, the content of which is noted.
We are still busy investigating your complaint and will reach out to you directly as soon as possible.
Kind Regards
Client Care Team
Thank you for your additional comments, the content of which is noted.
We are still busy investigating your complaint and will reach out to you directly as soon as possible.
Kind Regards
Client Care Team
Metropolitan Life's replyOfficial
09 Apr 2024, 11:11Dear Thando
Thank you for your additional comments, the content of which is noted.
We are still busy investigating your complaint and will reach out to you directly as soon as possible.
Kind Regards
Client Care Team
Thank you for your additional comments, the content of which is noted.
We are still busy investigating your complaint and will reach out to you directly as soon as possible.
Kind Regards
Client Care Team
Metropolitan Life's reply09 Apr 2024, 11:11
Official
Dear Thando
Thank you for your additional comments, the content of which is noted.
We are still busy investigating your complaint and will reach out to you directly as soon as possible.
Kind Regards
Client Care Team
Thank you for your additional comments, the content of which is noted.
We are still busy investigating your complaint and will reach out to you directly as soon as possible.
Kind Regards
Client Care Team
TK
Thando K's updateReviewer Update
09 Apr 2024, 14:55I have been waiting for your feedback since 11:11 this morning. It is now 14:55 no one has said anything.
TK
Thando K's update09 Apr 2024, 14:55
Reviewer Update
I have been waiting for your feedback since 11:11 this morning. It is now 14:55 no one has said anything.