METROPOLITAN - THEY IGNORE YOU WHEN YOU WANT TO CLAIM

My dad took out a funeral policy from Metropolitan on 09-09-1995. He died on 3/3/2021. It is now 24/3/2021. I am still trying to get help from them. I cannot download any claim forms from the website. I have send them emails to send me the claim forms (no reply at all - only a read email). I even ask for somebody to contact me to get a quote a few times from their website in the hope that somebody will call me. No luck at all. If you call the call center they always have high call volumes waiting. I spoke to DUDU today and as soon as I explained the reason for my call and tell her that I have never experienced such bad business from a company before, she put down the phone. Luckily he had other policies that paid out so we could give him a funeral. But really!!! Metropolitan!!! They are suppose to be one of the big companies that you will never thought you will have any problems with. They probably will only send me the standard answer that they will look into my query on Hellopeter and never bother to phone me if I look at their service I received until now.