DM
Dimakatso M
1 reviews | Active since Jun 2013
15 Jan 2025, 21:59
Metropolitan the ****mer
Metropolitan is a ****. I got debited an amount of R799 on the 13th December 2024 after this debit I called them to enquire what was it about as I did not have any policy with them.they told me to submit affidavits stating I did not take up any policy and this matter will be a ***** investigation. To my surprise I get debited again the R799 today. Why was I asked to submit affidavits if this matter was not to be looked into... They must not call me the must refund my R1598 and remove my name and any information of mine from their data base.
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Metropolitan Life's replyOfficial
16 Jan 2025, 10:06Dear Dimakatso
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered an unauthorized deduction.
This matter has been referred to our Forensics team to investigate the ***** allegation.
One of our Escalation Specialists will liaise with our Forensics team and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered an unauthorized deduction.
This matter has been referred to our Forensics team to investigate the ***** allegation.
One of our Escalation Specialists will liaise with our Forensics team and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply16 Jan 2025, 10:06
Official
Dear Dimakatso
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered an unauthorized deduction.
This matter has been referred to our Forensics team to investigate the ***** allegation.
One of our Escalation Specialists will liaise with our Forensics team and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered an unauthorized deduction.
This matter has been referred to our Forensics team to investigate the ***** allegation.
One of our Escalation Specialists will liaise with our Forensics team and revert back to you as soon as possible.
Regards
Client Care Team