DM
Ditshewane M
1 reviews | Active since Feb 2020
04 Apr 2023, 10:32
Metropolitan- Terrible and horrible experience.Need that money to be paid back immediately!
Terrible, horrific and tragic service and experience. My dad did not agree to take up and sign for a policy. It was not explained to him that he is now signing for a policy. My dad was advised that they are signing to request a release of funds from his pension fund. The lady who was assisting him was suppose to advise and explain all the options available for him to decide if he wants to proceed. During our discussion and visits which was never done.
The next thing after the funds were released now it came to our attention that there are policies open under my dad’s number which we never agreed up.
When we want to cancel the policy we are advised that we can’t!!!!!!!!!!! Need to cancel immediately😡😡😡
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Replies (2)0
Replies (2)
Metropolitan Life's replyOfficial
04 Apr 2023, 11:09Dear Ditshewane
We acknowledge receipt of your complaint on HelloPeter.
We acknowledge receipt of your complaint on HelloPeter.
We sincerely apologize for the difficulty that you have encountered with regards to the unauthorized policies mentioned in your complaint. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
Your post did not contain sufficient information to trace a policy number for us to assist.
One of our Escalation Specialists will be in contact with you to obtain information to trace a policy number and investigate the matter.
Regards
Client Care Team
Metropolitan Life's reply04 Apr 2023, 11:09
Official
Dear Ditshewane
We acknowledge receipt of your complaint on HelloPeter.
We acknowledge receipt of your complaint on HelloPeter.
We sincerely apologize for the difficulty that you have encountered with regards to the unauthorized policies mentioned in your complaint. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
Your post did not contain sufficient information to trace a policy number for us to assist.
One of our Escalation Specialists will be in contact with you to obtain information to trace a policy number and investigate the matter.
Regards
Client Care Team
DM
Ditshewane M's updateReviewer Update
15 Apr 2023, 11:19Clearly this company doesn’t care about their clients. Only received an email stating that the person responsible is out of the office. Even today they still investigating.
Terrible follow up even
Terrible follow up even
DM
Ditshewane M's update15 Apr 2023, 11:19
Reviewer Update
Clearly this company doesn’t care about their clients. Only received an email stating that the person responsible is out of the office. Even today they still investigating.
Terrible follow up even
Terrible follow up even