1 reviews | Active since Jul 2020
Metropolitan Sucks
You dont even deserve that one star rating. My dad had his policy with you guys since 1990 with the maturity date as of the 31/07/2021. During last year when he wanted to lapse the policy, he was told to pay up the 2 months missed premiums and that his policy was reinstated. (We have an email confirmation, to say it was reinstated). The policy was due to mature with a value and a life cover. Now when it is time to payout, you say that the fund experienced bad economic factors, and that the premiums that your'll were deducting wasn't enough to cover the policy. After paying for over 30 years you are saying that there is no funds available to him. This is a ripoff. You are more than welcome to contact us in this regard.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with your dad's policy. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with your dad's policy. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team