Metropolitan *****s last dignaty!

I am very disapointed with metropolitan! Funeral policy that my parents took out in the 70's. It paid out on my fathers name in 2015. My mother now passed away and metropolitan is just pulling up their shoulders! No pay outs! That is after they admiited in 2015 that my mother was stil covered! After days of trying to claim. Waiting for them to contact us back and waiting for email replys....... We only get awnswers like the policy lapped, it doesńt exist, try bonsana (not their policy). We only get the run around all the time. Even a visit to one of tbe offices did not help? One should expect if you have a policy with the big name Metropolitan printed on it your money is save because they stil exist and they can be trusted. This at a time when you try to cope with the pasing of your parents!