MM
Mezaza M
1 reviews | Active since Sept 2020
23 May 2023, 10:16
Metropolitan staff *****sters!!! .
I would like to report *****ulent activity by a Metropolitan staff member. She called me to update my existing funeral policy. I informed HER that i do not wish to add any thing on my existing cover.
Next thing i get a NEW policy created under my name that will deduct R935. Please make it make sense.
At what point did i say i need a new polonium when i straight up told you I DO NOT NEED ANYTHING from you!!
I will take this further if you do not sort your employee out!!
“Welcome to Metropolitan Mrs Ndywili. We've sent your funeral plan's welcome pack (***). Payment is R935. Call your adviser or ***. FSP44673”
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Metropolitan Life's replyOfficial
23 May 2023, 11:22Dear Mezaza M
We acknowledge receipt of your complaint.
As Metropolitan we pride ourselves on delivering exceptional customer service to all our clients.
We regret reading of the new unauthorised policy in your name. We have a zero tolerance approach to ***** and we treat such allegations with the severity that it deserves.
We thank you for bringing this to our attention, we rely on you, our valued client, to blow the whistle on any such behaviour so we can irradiate it in our organization.
We apologize for any inconvenience caused thus far.
One of our escalation specialist will investigate your complaint and revert back to you shortly.
Yours sincerely,Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we pride ourselves on delivering exceptional customer service to all our clients.
We regret reading of the new unauthorised policy in your name. We have a zero tolerance approach to ***** and we treat such allegations with the severity that it deserves.
We thank you for bringing this to our attention, we rely on you, our valued client, to blow the whistle on any such behaviour so we can irradiate it in our organization.
We apologize for any inconvenience caused thus far.
One of our escalation specialist will investigate your complaint and revert back to you shortly.
Yours sincerely,Client Care Team
Metropolitan Life's reply23 May 2023, 11:22
Official
Dear Mezaza M
We acknowledge receipt of your complaint.
As Metropolitan we pride ourselves on delivering exceptional customer service to all our clients.
We regret reading of the new unauthorised policy in your name. We have a zero tolerance approach to ***** and we treat such allegations with the severity that it deserves.
We thank you for bringing this to our attention, we rely on you, our valued client, to blow the whistle on any such behaviour so we can irradiate it in our organization.
We apologize for any inconvenience caused thus far.
One of our escalation specialist will investigate your complaint and revert back to you shortly.
Yours sincerely,Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we pride ourselves on delivering exceptional customer service to all our clients.
We regret reading of the new unauthorised policy in your name. We have a zero tolerance approach to ***** and we treat such allegations with the severity that it deserves.
We thank you for bringing this to our attention, we rely on you, our valued client, to blow the whistle on any such behaviour so we can irradiate it in our organization.
We apologize for any inconvenience caused thus far.
One of our escalation specialist will investigate your complaint and revert back to you shortly.
Yours sincerely,Client Care Team