AR
Anil R

1 reviews | Active since Oct 2021

26 Jan 2022, 11:37

Metropolitan staff open false funeral cover without permission.

I am currently in possession of a metropolitan funeral policy inception date 2004. However since 2021/08/31, I retired from my job due to health issues . I changed my premium for this policy to debit order from stop order in October 2021. I was asked to fill in a debit form to start the premiums coming off my bank account which I did do accordingly . In January 21st 2022 to my surprise metropolitan sent me another Funeral policy on my name with R20 000 death benefit with a monthly premium of R104. The policy number is ***,The advisers name is MUSHAISANO MALOGO.I don't know this person for a bar of soap however it gets more interesting , the person who is the benefactor if I die is not my wife as we are married in cop for 28 years but is another person by the name of LEHLOHONOLO L MOKOENA THIS PERSONS DATE OF BIRTH IS 2004/06/02. Thus person will receive all the funds 💯 percent on my death.At first I thought this was just a proforma policy as an adverti*****t as the adress on the policy was also incorrect just a portion was correct. I then telephoned the metropolitan enquiries and was informed that the policy does exist and it is current . I immediately cancelled that policy and told the person to send me a letter of confirmation that the policy is cancelled which she did do. This is *****. I was off from work for almost two years being sick.i did not make any new funeral policy applications on line, in person or telephonically to any such person.I did send a complaint to metropolitan with no response . People need to check and see whether you have bogus funeral policies on your name as anyone can claim your benefits if the beneficiary's name is on the policy . This is ***** metropolitan I have not opened a ******** case yet as I await your response what's going on.I do believe this falls under the new act using another's information ********ly.MY NAME IS ANIL RATHEEPAUL I AM A RETIRED POLICE OFFICER CELL NO *** EMAIL andrew.ratheepaul@ Gmail.com.Your staff is committing ***** as I did not take this policy out as it also has my old cell number and wrong adress. adress.

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Replies (1)
Metropolitan Life
Metropolitan Life's reply26 Jan 2022, 11:57
Official
Dear Anil.

We acknowledge receipt of your complaint on HelloPeter.

We regret to learn of the difficulties you have encountered with an unauthorized policy.

One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.

Regards

Client Care Team