Metropolitan Southgate mall
I submitted a claim for my late wife funeral cover on the 6/01/2021 at Southgate mall until now no payment has been made. I was told the money will be in within 24hours, they sent email to head office with all claim documents. Regardless of submitting all documentation I'm still been taken from pillar to post whenever I phone them & yet I never missed any debit order payment. Cell: *** From: Berieved Loyal Client
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Metropolitan Life's replyOfficial
13 Jan 2021, 15:29Dear Dominic
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that your wife has passed away. Please accept our sincere condolences at this time of loss.
Unfortunately the information in your post is not sufficient to trace the policy number your require assistance with.
One of our Client Care Assessors will contact you shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that your wife has passed away. Please accept our sincere condolences at this time of loss.
Unfortunately the information in your post is not sufficient to trace the policy number your require assistance with.
One of our Client Care Assessors will contact you shortly.
Regards
Client Care Team
Metropolitan Life's reply13 Jan 2021, 15:29
Official
Dear Dominic
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that your wife has passed away. Please accept our sincere condolences at this time of loss.
Unfortunately the information in your post is not sufficient to trace the policy number your require assistance with.
One of our Client Care Assessors will contact you shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that your wife has passed away. Please accept our sincere condolences at this time of loss.
Unfortunately the information in your post is not sufficient to trace the policy number your require assistance with.
One of our Client Care Assessors will contact you shortly.
Regards
Client Care Team