BL
Bonolo L

1 reviews | Active since Sept 2015

04 Aug 2016, 13:24

METROPOLITAN SHOULD GET AN OSCAR FOR MAKING THEIR CLIENTS LIFE HELL

<p>Another bad encounter with this company. I was at the Mafikeng branch on tuesday to make a claim on the policy I have been paying for 6 years now. The consultant told me that she cannot process the claim as I am not listed as a beneficiary. I went to see the agent who wrote out the policy, he told me that there is a way they could verify the contract terms but it will take 5 days. He then called the relevant people who deals with such matters and they promised to fast track the application.</p> <p> </p> <p>I personally called the head office, they just took my number and promised to get back to me, am still waiting. Am I going to wait for another month to get this matter settled. I wouldn't recommmend this company to anyone it's bad, but if you want to be miserable and frastrated goodluck.</p> <p> </p> <p>PETER please assist</p> <p> </p> <p> </p>

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Replies (2)
Metropolitan Life
Metropolitan Life's reply04 Aug 2016, 13:53
Official

Dear Client

We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far.

Kind Regards

BL
Bonolo L's update04 Aug 2016, 19:20
Reviewer Update

The policy number is; ********** 660

Scheme no; **********

hope to hear from you very soon