JC
JENINE C
1 reviews | Active since Oct 2011
15 Sept 2021, 12:28
METROPOLITAN SERVICE HAS BECOME SUPER TERRIBLE
Made several calls and emails to Metropolitan and to this day have still not been called. I am really disgusted with the customer service consultants are giving. Why can no one call me back or help assist me with a simple query. I have even sent through documentation and am still being ignored. I have been a client for many years and this is not the treatment I expect, whether the policy big or small.
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Metropolitan Life's replyOfficial
15 Sept 2021, 12:53Dear Jenine
We acknowledge receipt of your complaint.
We regret to learn of the difficulties you have encountered with receiving customer service. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint.
We regret to learn of the difficulties you have encountered with receiving customer service. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
Metropolitan Life's reply15 Sept 2021, 12:53
Official
Dear Jenine
We acknowledge receipt of your complaint.
We regret to learn of the difficulties you have encountered with receiving customer service. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint.
We regret to learn of the difficulties you have encountered with receiving customer service. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team