BM
Bukiwe M

1 reviews | Active since Jun 2021

26 Nov 2024, 18:11

METROPOLITAN SAVINGS

I took a savings investment with Metropolitan on 2015/10/01 (9 years ago) Maturity was on 01 October. The projected payment was R70 000 on maturity. I was shocked when i got my payout . It was 20 000 less than what i expected. I then requested my Contribution premiums total for the 9years, just to understand how much i contributed to the savings . I even struggled to get that as there was no responce for days. Finally i got it and i was shocked to find out that i got even less than the money i put in. What happened to the interests promised on savings which was supposed to be 8 or 10% p.a.

My Contribution amount was R50 500 for the saving term and on payout i receive R49 100. ..no growth for 9 years. METROPOLITAN.

0
Replies (3)
Metropolitan Life
Metropolitan Life's reply26 Nov 2024, 19:15
Official
Dear Bukiwe

We acknowledge receipt of your complaint on HelloPeter.

 We are sorry to read that the claim value of your policy was not satisfactory.

One of our Escalation Specialists will investigate the lower than expected returns and revert back to you.

Regards

Client Care Team
BM
Bukiwe M's update02 Dec 2024, 11:15
Reviewer Update
Please indicate how long your investigation will take, i have not received any call from your Agent. Which makes me think that you dont see any urgency in this complaint.

Metropolitan Life
Metropolitan Life's reply02 Dec 2024, 12:36
Official
Dear Bukiwe

Thank you for your additional comments.

Our Escalation specialist has rep**** to you via email on Thursday, 28/11/2024 already.

We used the email address on your HelloPeter profile.

Regards

Client Care Team