1 reviews | Active since Jun 2016
METROPOLITAN RETIREMENT CLAIMS BAD SERVICE
A claim was submitted for a retirement claim in May and i was told the claim will be attended to. I went to Metropolitan in Bellville, Cape Town only to find out that he claim hasn't been attended to as yet. I urgently need assistance with my mothers retirement claim to be paid out to myself urgently.
I had submitted my claim documents in May 2019 for my mother’s retirement claim I then did not receive any feedback from the business . In October I tried to contact the business again and the consulted advised they would email feedback , so my surprise when I went to the office again on the 24 January 2020 I found out that there has been no work done on this claim , I don’t think this is fair on me as the client could I please have feedback as soon as possible
We acknowledge receipt of your complaint.
Please note that a Retirement Annuity death claim can take much longer than other claims, as our processes must satisfy the requirements of the Income Tax Act and the Pension Funds Act.
By law, we have up to a year to finalize these claims.
This being said, we will investigate the complaint and have our claims Assessors revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint.
Please note that a Retirement Annuity death claim can take much longer than other claims, as our processes must satisfy the requirements of the Income Tax Act and the Pension Funds Act.
By law, we have up to a year to finalize these claims.
This being said, we will investigate the complaint and have our claims Assessors revert back to you as soon as possible.
Regards
Client Care Team
I understand that the payout may take a year but what im saying is that since May 2019 nothing has been done on the claim. I sent through the required documents in May 2019 and i went to the Metropolitan office today and was told nothing has been actioned on the claim and haven't receive any feedback from Metropolitan ever since i submitted the required documentation in May 2019. Please can you revert to me as to what will happen next as i need some sort of feedback with regards to this. my number is ***.
Thank you.
I understand that the payout may take a year but what im saying is that since May 2019 nothing has been done on the claim. I sent through the required documents in May 2019 and i went to the Metropolitan office today and was told nothing has been actioned on the claim and haven't receive any feedback from Metropolitan ever since i submitted the required documentation in May 2019. Please can you revert to me as to what will happen next as i need some sort of feedback with regards to this. my number is ***.
Thank you.
I believe our Section 37C Assessor emailed you the outstanding claim requirements on 24/1/2020.
Upon receipt of all of these requirements, we will be able to further assess the claim.
Regards
Client Care Team
I believe our Section 37C Assessor emailed you the outstanding claim requirements on 24/1/2020.
Upon receipt of all of these requirements, we will be able to further assess the claim.
Regards
Client Care Team