CM
Charlie M
1 reviews | Active since May 2011
26 Mar 2019, 01:08
Metropolitan refusing to honour their promise
Metropolitan life only like you when pay premiums but when you need them in difficult time, they look for excuse of not paying. My son died in horrific accident he had recently completed his degree in engineering he was going to graduate on the 8th of April 2019 . He intended to pursue Masters, unfortunately this accident happened now Metropolitan is refusing to pay funeral benefit simply because he died one day after his 25th birthday
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Replies (4)0
Replies (4)
Metropolitan Life's replyOfficial
27 Mar 2019, 11:16Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. We are very sorry to hear about the passing of your loved one. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere condolences.
Kind Regards
Yours Sincerely
Client Care Team
We acknowledge receipt of your complaint posted on Hello Peter. We are very sorry to hear about the passing of your loved one. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere condolences.
Kind Regards
Yours Sincerely
Client Care Team
Metropolitan Life's reply27 Mar 2019, 11:16
Official
Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. We are very sorry to hear about the passing of your loved one. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere condolences.
Kind Regards
Yours Sincerely
Client Care Team
We acknowledge receipt of your complaint posted on Hello Peter. We are very sorry to hear about the passing of your loved one. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere condolences.
Kind Regards
Yours Sincerely
Client Care Team
Metropolitan Life's replyOfficial
17 Apr 2019, 11:21Dear Charlie
Thank you for your additional post of today.
We have also received this complaint from the offices of the Ombudsman for Long Term Insurance and have until 6 May 2019 to resolve the matter.
The Client Care Assessor in charge of your complaint will be in contact with you as soon as possible, with our official response.
Regards
Client Care Team
Thank you for your additional post of today.
We have also received this complaint from the offices of the Ombudsman for Long Term Insurance and have until 6 May 2019 to resolve the matter.
The Client Care Assessor in charge of your complaint will be in contact with you as soon as possible, with our official response.
Regards
Client Care Team
Metropolitan Life's reply17 Apr 2019, 11:21
Official
Dear Charlie
Thank you for your additional post of today.
We have also received this complaint from the offices of the Ombudsman for Long Term Insurance and have until 6 May 2019 to resolve the matter.
The Client Care Assessor in charge of your complaint will be in contact with you as soon as possible, with our official response.
Regards
Client Care Team
Thank you for your additional post of today.
We have also received this complaint from the offices of the Ombudsman for Long Term Insurance and have until 6 May 2019 to resolve the matter.
The Client Care Assessor in charge of your complaint will be in contact with you as soon as possible, with our official response.
Regards
Client Care Team
CM
Charlie M's updateReviewer Update
06 May 2019, 21:47Dear Client Care, can we at least get official communication from Metropolitan regarding the claim. We have not received any formal correspondence only word of mouth from the Springs office, they promised to send the email but nothing. The response above says you will communicate soon but today is the 6th nothing. We are unable to seek legal advise due to non availability of official communication from your side. Please own up so that we excise our rights
CM
Charlie M's update06 May 2019, 21:47
Reviewer Update
Dear Client Care, can we at least get official communication from Metropolitan regarding the claim. We have not received any formal correspondence only word of mouth from the Springs office, they promised to send the email but nothing. The response above says you will communicate soon but today is the 6th nothing. We are unable to seek legal advise due to non availability of official communication from your side. Please own up so that we excise our rights
Metropolitan Life's replyOfficial
07 May 2019, 09:40Dear Charlie,
I apologise for the delays regarding this matter. This matter is being dealt with by the office of the Ombudsman for Long Term Insurance. Unfortunately, our correspondence may only be directed to our policyholder, Mrs NL Molepo. We will communicate with both the claimant and the regulatory body shortly.
Kind Regards,
CLIENT CARE TEAM
I apologise for the delays regarding this matter. This matter is being dealt with by the office of the Ombudsman for Long Term Insurance. Unfortunately, our correspondence may only be directed to our policyholder, Mrs NL Molepo. We will communicate with both the claimant and the regulatory body shortly.
Kind Regards,
CLIENT CARE TEAM
Metropolitan Life's reply07 May 2019, 09:40
Official
Dear Charlie,
I apologise for the delays regarding this matter. This matter is being dealt with by the office of the Ombudsman for Long Term Insurance. Unfortunately, our correspondence may only be directed to our policyholder, Mrs NL Molepo. We will communicate with both the claimant and the regulatory body shortly.
Kind Regards,
CLIENT CARE TEAM
I apologise for the delays regarding this matter. This matter is being dealt with by the office of the Ombudsman for Long Term Insurance. Unfortunately, our correspondence may only be directed to our policyholder, Mrs NL Molepo. We will communicate with both the claimant and the regulatory body shortly.
Kind Regards,
CLIENT CARE TEAM