1 reviews | Active since Dec 2014
Metropolitan refusing a new business-Funeral cover
Good day
We have a funeral cover for our members with Metropolitan. We closed our funeral cover account with Absa, thinking that Metropolitan will serve us better. I guess I was lying to myself. We had one member resigning and it was a seamless process to take off that member from our funeral cover. In the process we had a new member joining the club, and guess what? It is so difficult to get a funeral cover for a new Member Mr. Peta. I was in contact with the Hatfield branch about the same issue and to date, no new account was opened for our new member. The Hatfield representative informed me that what we want cannot be done. I mean we are a club and from time to time we will have members resigning and some new people joining us. Why did you sell us this product if you knew we can't add and remove members. Clubs do evolve as members resign and new members join the club. We have never missed an instalment, and I find it interesting that Metropolitan does not want our business. Why haven't you created a funeral cover for our new member? Hatfield branch just said they will get back to me and the new member and to date, we don't have a funeral cover account number. We started this process as early as April 2019. I thought in this economic climate a company will appreciate the new business, but it seems not to be the case. As a club, we have a meeting on the 5th October 2019 and I'm gonna convince our members to cancel this funeral cover with Metropolitan because we are not happy with the level of service we are receiving. How do you refuse a new business? Can Someone balance me?
We acknowledge receipt of your complaint.
One of our Client Care Assessors will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint.
One of our Client Care Assessors will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
You have just proven to me without a doubt what I complained about. I received a call from your customer care team indicating that she will keep in touch with the Hatfield branch to try and get to the bottom of my issue. Guess what? To date, I have not received any feedback. It is disappointing to say the least , that a team that deals with complaints seems not to know how to resolve issues speedily. I'm really shocked by this level of bad service coming from a big insurance company. No, follow up call to update me as to how far my complaint is, except the initial call you made after the complaint. I did point it out that you seem to be listening to customers only when they escalate you to hellopeter.com. If it was not the case this matter should be resolved by now since you informed me what the issue was or confusion. I'm still meeting with the club members this Saturday, and will still convince them that we cut our ties with Metropolitan since you are not interested in our business.
A very disappointed customer
Raphuti
You have just proven to me without a doubt what I complained about. I received a call from your customer care team indicating that she will keep in touch with the Hatfield branch to try and get to the bottom of my issue. Guess what? To date, I have not received any feedback. It is disappointing to say the least , that a team that deals with complaints seems not to know how to resolve issues speedily. I'm really shocked by this level of bad service coming from a big insurance company. No, follow up call to update me as to how far my complaint is, except the initial call you made after the complaint. I did point it out that you seem to be listening to customers only when they escalate you to hellopeter.com. If it was not the case this matter should be resolved by now since you informed me what the issue was or confusion. I'm still meeting with the club members this Saturday, and will still convince them that we cut our ties with Metropolitan since you are not interested in our business.
A very disappointed customer
Raphuti