1 reviews | Active since Dec 2011
Metropolitan refuses to pay pension fund!
I worked for Metropolitan Group Schemes as a financial advisor for many years, leaving the company in 2013.
Since then I have had endless battles with them in getting my pension fund paid out. I have been calling them numerous times to no avail. Everytime I call I am taken from pillar to post without anyone resolving my claim.
Just today I called yet again and spoke to lady by the name of Carmen at their head offices who, after taking my id numbers told me that I do not appear on their systems and continued to give me ample numbers to call.
I have called these numbers since and they either do not exist or nobody answers. I am now at my wits ends with claiming these funds that are due to me and were being deducted monthly from salary towards my pension.
How can it take them this long to process a simply pension claim? Nobody ever gets back to me and I have to spend countless hours everyday on the phone, only to be left hanging on the phone.
Please I need this attended to as a matter of urgency. It has now gone on for far too long!
We acknowledge receipt of your complaint.
Your complaint does not relate to a Metropolitan Retail or New Markets product, which is what Client Care can assist you with.
One of our Client Care assessors will however contact you directly for more information and escalate your complaint to the relevant department.
Regards
Client Care Team
We acknowledge receipt of your complaint.
Your complaint does not relate to a Metropolitan Retail or New Markets product, which is what Client Care can assist you with.
One of our Client Care assessors will however contact you directly for more information and escalate your complaint to the relevant department.
Regards
Client Care Team
Thank you for your additional post.
We could not reach you telephonically.
Therefore Aletta Clarence responded to you via email on 8/3/2019, asking form more information.
Please check your emails and reply directly to her.
Many thanks
Client Care Team
Thank you for your additional post.
We could not reach you telephonically.
Therefore Aletta Clarence responded to you via email on 8/3/2019, asking form more information.
Please check your emails and reply directly to her.
Many thanks
Client Care Team