1 reviews | Active since Apr 2015
Metropolitan refuse to help pensioner
Im forced to write this due to an absolute run around for months and months, visits to branches, tons of emails only to be told WE are wrong despite Metropolitan and the ombudsman not assisting when they cannot back up their claim. My 84 year old father (and late mother) had a funeral policy that was paid up. It was taken out as FUNERAL policy and NOT a LIFE policy which they claim it was but have no documentation to substantiate them helping my father. My father over paid between 10 000 and 20 000 and Metropolitan refuse to help him or refund him. He has been told it WAS a life policy and must continue to be paid until he passes away but it was ALWAYS a funeral policy. It is absolutely disgusting how my frail Father had to battle, go into various branches, tons of emails and the attitude of the oversight by Metropolitan is just ignored when they owe my father money. I'm hoping that higher management will take heed of the above and assist a frail pensioner who has been given the WORST customer service ever experienced. Any response by senior management would be most appreciated: to this email: ***
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
Kindly be informed on a risk insurance policy risk is assumed on a monthly basis. It is not a savings or provident scheme. An individual person’s life is insured for the full sum insured for each month that we receive their policy premiums. Metropolitan is liable for the full sum insured regardless of how many premiums have been received. It is not uncommon, in some instances, for the total premiums contributed to exceed the sum assured, as is the situation in your case. It may also be that a claim occurs after only one or three policy premiums have been received. In these instances Metropolitan will still be liable for the full sum insured. We confirm that we are busy investigating your complaint. One of our escalation specialists will revert to you shortly.
Yours sincerely, Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
Kindly be informed on a risk insurance policy risk is assumed on a monthly basis. It is not a savings or provident scheme. An individual person’s life is insured for the full sum insured for each month that we receive their policy premiums. Metropolitan is liable for the full sum insured regardless of how many premiums have been received. It is not uncommon, in some instances, for the total premiums contributed to exceed the sum assured, as is the situation in your case. It may also be that a claim occurs after only one or three policy premiums have been received. In these instances Metropolitan will still be liable for the full sum insured. We confirm that we are busy investigating your complaint. One of our escalation specialists will revert to you shortly.
Yours sincerely, Client Care Team