1 reviews | Active since Jul 2021
METROPOLITAN PROVIDES NO SERVICES ... BUT GLADLY DEBITS ACCOUNTS
There is absolutely no service at Metropolitan, not even bad service, just no service whatsoever. * Our Mother passed away on the 07.06.2021, * we called for the next 4 days after that , and never once was it answered we held for more than 2 hours each time * We went on twitter and complained after we buried our mother on the 20th we had a response asking for more details * 21st we responded with all relevant information, 21st at 19h43 we got a response saying "our team will be in contact to assist further" * we continued calling to no avail ( no answer) * We continued complaining of Twitter * Today it's the 12th July 2021 and again no movement, the phone is never answered, because of covid issues we reluctant to visit a branch .
So in conclusion * we have not had a conversation with Metropolitan * we actually have no clue what cover she had , but the debit order is being debited and has been debited * we have been promised day after day to be contacted to no avail more than 30 days
I hope and pray that or Metropolitan comes back to us or gives a phone number we can call to get service.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that you mother has passed on. Please accept our condolences at this bereavement.
We regret that you have struggled to obtain assistance with the claim.
One of our Client Care Assessors will be in contact as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that you mother has passed on. Please accept our condolences at this bereavement.
We regret that you have struggled to obtain assistance with the claim.
One of our Client Care Assessors will be in contact as soon as possible.
Regards
Client Care Team
with all due respect this ( your response) is you standard response and has been for the past month.
can I kindly ask you to assist me with an alternate number or person we can call please.
I cant attach all the similar 4 messages from twitter, apologising sending condolences and promising to get an agent to call us,
every week since the passing its been the same story.
please , we are now pleading with you , please give us a office any office in GP we can call .
Dont call us ( because you never do) , let us call you
with all due respect this ( your response) is you standard response and has been for the past month.
can I kindly ask you to assist me with an alternate number or person we can call please.
I cant attach all the similar 4 messages from twitter, apologising sending condolences and promising to get an agent to call us,
every week since the passing its been the same story.
please , we are now pleading with you , please give us a office any office in GP we can call .
Dont call us ( because you never do) , let us call you
We acknowledge receipt of your additional comments.
We believe our Client Care Assessor has already contacted your wife and provided you with the assistance to resolve the complaint.
What matters to you, matters to us!
Regards
Client Care Team
We acknowledge receipt of your additional comments.
We believe our Client Care Assessor has already contacted your wife and provided you with the assistance to resolve the complaint.
What matters to you, matters to us!
Regards
Client Care Team