Metropolitan premium payment issue

I’m extremely disappointed with the service I’ve received from Metropolitan. My premium was deducted from my account on 24 July, yet I continue to receive SMS notifications stating that my premium was not received.

I have been trying to resolve this through email, but I have not received the assistance I need. It is frustrating to have money successfully deducted from my account and still be treated as though I have not paid.

I would appreciate this matter being investigated urgently, my payment being correctly allocated to my policy, and the incorrect payment notifications being stopped.