Metropolitan Polokwane branch worst service, most uncaring and unprofessional staff ever to live on earth

Good day

Metropolitan Polokwane Branch

I went to Polokwane Metropolitan Branch on the 18th of June 2018 after the death of my mother, I got there at 16:28, to submit claim documents, the consultant took my documents and said he will process them tomorrow morning which I refused, I requested him to process the claim, he refused, I spoke o the manager she refused too, they promised me that all will be done as my documents where in order but it was not the case.

To cut my story short, I was made to run around during my mother`s funeral because of their professionalism, I spent time and money on the road just because their manager and consultant refused to process the claim in my presence reason being that it was late, worst, my mother had policies that I was supposed to take over them and retirement annuity, because they were in hurry to go home, they did not bother to tell me anything even the following day when I submitted the document requested, the consultant said nothing, until we received a later of cancellation of the policy and retirement annuity I found out through SARS that she had one with Metropolitan.

I went to make a claim of retirement annuity, the more I got the worst service ever, till to date I did not proceed with claim because of the service I got from their consultant, I went there three days, first they gave me list of documents needed, on my submission they said they forgot to tell me about other documents, I was furious which I went and I got them on my third arrival I was told that there was a mistake, they need more documents, I left the claim. They fail to adhere to basic service procedures.

I will never use their services I lodged the complain on 06 October 2018, still no follow-up

Regards Sebeka ME ********** 927