SM
Salamina M
1 reviews | Active since Nov 2024
22 Jan 2025, 11:58
Metropolitan policy
Dear Metropolitan
I am ****ed off about Metropolitan regarding my policy number ME*** that I have cancelled and they deducted my R500 monthly from October 2024 to December 2024. Since October I have been sending them all the documents needed for refund till this day I haven't got my money back. All the time when I call they tell me they are still busy with my refund and the matter is at Head office. It's been 4 months now since I waited for my money that they have deducted for 3 months. Metropolitan service is poor they are selfish and I wouldn't recommend it to anyone
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Metropolitan Life's replyOfficial
22 Jan 2025, 12:54Dear Salamina
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are experiencing delays with your refund application.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are experiencing delays with your refund application.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply22 Jan 2025, 12:54
Official
Dear Salamina
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are experiencing delays with your refund application.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are experiencing delays with your refund application.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team