SN
Sepamla N
1 reviews | Active since Mar 2021
09 Jun 2021, 11:50
Metropolitan policy
Metropolitan is a ***** they haven't paid the money we claim but they have all documents till today .we lay my mom to rest in January till today last time we gave them the duments for second time was in april.We haven't hear anything from them.
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Replies (6)0
Replies (6)
Metropolitan Life's replyOfficial
09 Jun 2021, 13:29Dear Sepamla Pitso N
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your Mom's passing and the delays regarding the claim. Please accept our condolences at this time of bereavement and our sincere apologies for any delays experienced.
Regrettably the post does not contain sufficient information in order for us to trace the policy number.
One of our Client Care Assessors will be in contact shortly to obtain the information needed to trace the policy and assist you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your Mom's passing and the delays regarding the claim. Please accept our condolences at this time of bereavement and our sincere apologies for any delays experienced.
Regrettably the post does not contain sufficient information in order for us to trace the policy number.
One of our Client Care Assessors will be in contact shortly to obtain the information needed to trace the policy and assist you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply09 Jun 2021, 13:29
Official
Dear Sepamla Pitso N
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your Mom's passing and the delays regarding the claim. Please accept our condolences at this time of bereavement and our sincere apologies for any delays experienced.
Regrettably the post does not contain sufficient information in order for us to trace the policy number.
One of our Client Care Assessors will be in contact shortly to obtain the information needed to trace the policy and assist you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your Mom's passing and the delays regarding the claim. Please accept our condolences at this time of bereavement and our sincere apologies for any delays experienced.
Regrettably the post does not contain sufficient information in order for us to trace the policy number.
One of our Client Care Assessors will be in contact shortly to obtain the information needed to trace the policy and assist you as soon as possible.
Regards
Client Care Team
SN
Sepamla N's updateReviewer Update
10 Jun 2021, 11:42Here is a policy number *** Policy account holder is my father and he is in old age home my sister has claimed because she's tye one contributed on a funeral and I have all the documents I can send theme as a proof
SN
Sepamla N's update10 Jun 2021, 11:42
Reviewer Update
Here is a policy number *** Policy account holder is my father and he is in old age home my sister has claimed because she's tye one contributed on a funeral and I have all the documents I can send theme as a proof
Metropolitan Life's replyOfficial
10 Jun 2021, 12:00Dear Sepamla
Thank you for the additional information.
We will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Thank you for the additional information.
We will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply10 Jun 2021, 12:00
Official
Dear Sepamla
Thank you for the additional information.
We will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Thank you for the additional information.
We will investigate and revert back to you as soon as possible.
Regards
Client Care Team
SN
Sepamla N's updateReviewer Update
10 Jun 2021, 15:47My father doesn't have a bank account ,he now stay at old age home in Kraaifontein tehuis 20 cornation street Scottsville Kraaifontein and he is not allowed to go out the sister incharge said,but they gave us a proof of medical report.
Also my sister has the invoice from motuary and receipt because she the one who contributed in a funeral we provided all those documents at metropolitan offices aslo the devorce certificate that they requested. Documents were sent to them in April this year
Also my sister has the invoice from motuary and receipt because she the one who contributed in a funeral we provided all those documents at metropolitan offices aslo the devorce certificate that they requested. Documents were sent to them in April this year
SN
Sepamla N's update10 Jun 2021, 15:47
Reviewer Update
My father doesn't have a bank account ,he now stay at old age home in Kraaifontein tehuis 20 cornation street Scottsville Kraaifontein and he is not allowed to go out the sister incharge said,but they gave us a proof of medical report.
Also my sister has the invoice from motuary and receipt because she the one who contributed in a funeral we provided all those documents at metropolitan offices aslo the devorce certificate that they requested. Documents were sent to them in April this year
Also my sister has the invoice from motuary and receipt because she the one who contributed in a funeral we provided all those documents at metropolitan offices aslo the devorce certificate that they requested. Documents were sent to them in April this year
SN
Sepamla N's updateReviewer Update
10 Jun 2021, 15:57My number ***
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Sepamla N's update10 Jun 2021, 15:57
Reviewer Update
My number ***
Metropolitan Life's replyOfficial
11 Jun 2021, 10:25Dear Sepamla
Thank you for your additional comments.
Our Assessor will revert back to you as soon as possible.
Regards
Client Care Team
Thank you for your additional comments.
Our Assessor will revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply11 Jun 2021, 10:25
Official
Dear Sepamla
Thank you for your additional comments.
Our Assessor will revert back to you as soon as possible.
Regards
Client Care Team
Thank you for your additional comments.
Our Assessor will revert back to you as soon as possible.
Regards
Client Care Team