LT
Lilian T
1 reviews | Active since Dec 2022
04 May 2023, 09:22
Metropolitan pathetic service
You take out a funeral policy to give your loved ones a dignified funeral. I have logged my claim on 23/05/2023 and I'm still waiting for my claim to be paid out. I have made unnecessary loans in the mean time to bury my brother. You have to deal with the death of a loves one and you get this pathetic service. I never had this problem with OLD MUTUAL . I keep on doing calls to them with not getting proper feedback. And they say claims can take up to 48hrs I TOTALLY DISAGREE. IM MOST DEFINITELY GOING TO CANCEL MY ENTIRE POLICY WITH THEM.
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Metropolitan Life's replyOfficial
04 May 2023, 09:30Dear Lillian
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about the passing of your loved one. Please accept our sincere condolences during this time of bereavement.
We pride ourselves on serving all our clients well and regret to read that you have encountered delays around your claim and apologize for the breakdown in service you have experienced.
One of our Escalation Specialists will investigate and revert back to you directly as soon as possible.
Regards
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about the passing of your loved one. Please accept our sincere condolences during this time of bereavement.
We pride ourselves on serving all our clients well and regret to read that you have encountered delays around your claim and apologize for the breakdown in service you have experienced.
One of our Escalation Specialists will investigate and revert back to you directly as soon as possible.
Regards
Metropolitan Life's reply04 May 2023, 09:30
Official
Dear Lillian
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about the passing of your loved one. Please accept our sincere condolences during this time of bereavement.
We pride ourselves on serving all our clients well and regret to read that you have encountered delays around your claim and apologize for the breakdown in service you have experienced.
One of our Escalation Specialists will investigate and revert back to you directly as soon as possible.
Regards
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about the passing of your loved one. Please accept our sincere condolences during this time of bereavement.
We pride ourselves on serving all our clients well and regret to read that you have encountered delays around your claim and apologize for the breakdown in service you have experienced.
One of our Escalation Specialists will investigate and revert back to you directly as soon as possible.
Regards